Privacy Policy
Effective Date: July 1, 2025 | Last Updated: July 2025
At PocketShopping, we are deeply committed to protecting your privacy and safeguarding your personal information. We understand that when you share your personal data with us — whether it's your name, address, phone number, or payment details — you're placing your trust in us. We take that trust seriously, and this Privacy Policy is our commitment to honoring it.
This Privacy Policy explains:
What personal information we collect and why
How we collect your information
How we use your information
How we store and protect your information
Who we share your information with and why
What cookies and tracking technologies we use
What rights you have regarding your personal information
How you can contact us with privacy-related questions
This Policy applies to all users who access, browse, or use our website (www.pocketshopping.in), including all products and services offered by PocketShopping.
By using our website or services, you acknowledge that you have read, understood, and consent to this Privacy Policy.
Definitions
For clarity, the following terms are defined as used in this Privacy Policy:
| Term | Definition |
|---|
| Personal Data / Information | Any information relating to an identified or identifiable individual |
| Sensitive Personal Data (SPDI) | Financial information, passwords, biometric data, etc. as defined under IT Act |
| Data Processing | Any operation performed on personal data (collection, storage, use, etc.) |
| Cookies | Small text files placed on your device by websites |
| Third Party | Any entity other than PocketShopping and the user |
Information We Collect
Information You Provide
Account Registration DetailsName, email address, phone number, and password when you create an account.
Order InformationShipping address, billing address, payment details, and product selections when you place an order.
Customer Support CommunicationsAny information you provide when you contact our support team via email, phone, WhatsApp, or other channels.
Product Reviews and RatingsReviews, ratings, comments, and feedback you submit about products on our website.
Information Collected Automatically
Device and Browser InformationBrowser type, operating system, device model, screen resolution, and language settings.
Website Usage DataPages visited, time spent, clicks, scroll depth, products viewed, search queries, and navigation patterns.
IP Address and Location InformationYour IP address, approximate geographic location (city/region), and internet service provider.
Cookies and Tracking TechnologiesInformation collected through cookies, web beacons, and similar technologies.
Information from Third Parties
Payment Gateway Transaction DataTransaction status, payment confirmation, and basic transaction details from our payment partners.
Shipping and Logistics InformationDelivery status, tracking updates, and delivery confirmation from courier partners.
Analytics and Advertising DataAggregated usage data and advertising performance metrics from partners like Google Analytics.
How We Use Your Information
| Purpose | Data Used |
|---|
| Order Processing and Fulfillment | Name, address, order details, payment information |
| Customer Support | Contact information, order history, communication records |
| Communication and Notifications | Email, phone number |
| Website Improvement | Browsing data, analytics |
| Personalization | Purchase history, browsing behavior |
| Advertising and Marketing | Email (with consent), browsing data (anonymized) |
| Security and Fraud Prevention | IP address, device information, transaction patterns |
| Legal Compliance | Transaction records, customer information as required by law |
Legal Basis for Processing
We process your personal information based on the following legal grounds:
ConsentWhen you have given clear and explicit permission for specific processing activities, such as marketing communications or optional cookie preferences.
Contractual NecessityTo fulfill our contractual agreement with you, including order processing, payment handling, and product delivery.
Legal ObligationTo comply with applicable laws, regulations, and legal requirements, including tax laws and regulatory reporting.
Legitimate InterestFor our legitimate business interests, such as fraud prevention, website analytics, customer service improvement, and business optimization, provided these interests do not override your fundamental rights.
How We Share Your Information
We may share your information with the following categories of recipients:
Payment GatewaysFor secure payment processing. Our payment partners are PCI-DSS compliant and use industry-standard encryption. We do not store your full card details.
Shipping PartnersFor order delivery and tracking. We share only necessary information: your name, shipping address, and phone number for logistics purposes.
Technology PartnersFor website hosting, cloud services, analytics, and security monitoring.
Legal AuthoritiesWhen required by law, court order, or to protect our rights, property, or safety.
Important: We do not sell your personal information to third parties for marketing or commercial purposes.
Data Storage, Security & Retention
Data Storage
Your data is stored on secure servers located in India. Some processing may be performed by international service providers who comply with applicable data protection standards.
Security Measures
EncryptionSSL/TLS encryption for all data transmissions between your browser and our servers.
Password SecurityPasswords are stored using strong hashing and salting techniques.
PCI CompliancePayment processing is handled through PCI-DSS compliant partners, ensuring your payment data is secure.
Network SecurityFirewalls, intrusion detection systems, and regular security monitoring are in place.
Regular UpdatesOur systems receive regular security updates and vulnerability assessments.
Data Retention
We retain your information only as long as necessary for the purposes outlined in this Privacy Policy:
Order DataRetained for 8 years to comply with Indian tax and financial regulations.
Account InformationRetained as long as your account is active. You may request account deletion at any time.
Customer Support RecordsRetained for 3 years to ensure continuity of support and service improvement.
Analytics DataRetained in aggregated, anonymized form for business analysis and improvement.
Cookies & Tracking Technologies
Types of Cookies We Use
| Type | Purpose | Can You Disable? |
|---|
| Strictly Necessary | Enable core website functionality such as secure login, cart management, and checkout. | No |
| Functional | Remember your preferences, language settings, and personalization choices. | Yes |
| Analytics | Understand website usage, measure performance, and improve user experience. | Yes |
| Marketing | Deliver targeted advertisements and measure campaign effectiveness. | Yes |
Managing Cookies
You can control cookies through:
Cookie Consent BannerYou can accept or customize cookies when you first visit our website.
Browser SettingsMost browsers allow you to block, disable, or delete cookies through privacy settings.
Opt-Out ToolsIndustry-specific opt-out tools are available for advertising networks.
Please note that disabling cookies may affect your experience and limit some functionality on our website.
Your Rights Regarding Your Personal Data
You have the following rights with respect to your personal information:
Right to AccessYou may request a copy of the personal data we hold about you.
Right to CorrectionYou may request correction of inaccurate or incomplete information.
Right to ErasureYou may request deletion of your personal data, subject to legal retention requirements.
Right to Withdraw ConsentYou may withdraw your consent for marketing communications and optional cookies at any time.
Right to Data PortabilityYou may request your data in a structured, machine-readable format.
Right to Grievance RedressalYou may file complaints regarding our data processing practices.
To exercise any of these rights, please contact us at info@pocketshopping.in.net.
How We Handle Sensitive Personal Data
We take extra precautions with sensitive personal data, as defined under the Information Technology Act and SPDI Rules:
Payment Card DataPayment card information is processed directly by PCI-DSS compliant payment gateways. We never store full credit card numbers, CVV codes, or PINs on our servers.
Bank Account DetailsBank account details provided for refunds are used only for the specific refund transaction and are deleted immediately after processing.
EncryptionAll sensitive data is encrypted in transit (TLS/SSL) and at rest on secure servers.
Limited AccessAccess to sensitive data is restricted to authorized personnel on a need-to-know basis, with strict confidentiality obligations.
Important: We do not collect or store biometric data, medical records, or any other sensitive personal data beyond what is necessary for order processing and customer support.
Third-Party Links & Services
Our website may contain links to third-party websites, platforms, or services, including but not limited to:
Social media platforms (Instagram, Facebook, YouTube, etc.)
Payment gateway websites
Courier and logistics tracking websites
Product manufacturer or brand websites
Advertising networks and analytics providers
We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are under 18, you may use our website only under the supervision of a parent or legal guardian.
If you believe we have collected personal information from a child without parental consent, please contact us immediately at
info@pocketshopping.in.net.
Upon verification, we will take steps to delete the information as quickly as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.
Notification of ChangesSignificant changes will be communicated via email (if you have an account) and through a prominent notice on our website.
Review PeriodWe encourage you to review this Privacy Policy periodically to stay informed of any updates.
Effective DateThe updated policy will be effective as of the "Last Updated" date posted at the top of this page.
Continued UseYour continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.
Grievance Officer
For privacy-related concerns, complaints, or questions, you may contact our Grievance Officer:
We will acknowledge your grievance within 48 hours and endeavour to resolve it within 30 days from the date of receipt.
Compliance with Indian Data Protection Laws
PocketShopping is committed to complying with all applicable Indian data protection and privacy laws:
Information Technology Act, 2000We comply with the IT Act and its provisions for data protection and cyber security.
SPDI Rules, 2011We follow the Sensitive Personal Data or Information Rules for handling sensitive data.
Consumer Protection (E-Commerce) Rules, 2020We adhere to the e-commerce rules regarding consumer data protection and transparency.
Digital Personal Data Protection Act, 2023We are working towards full compliance as provisions of the DPDP Act come into effect.
We regularly review and update our data protection practices to ensure compliance with evolving legal requirements.
