Refund & Return Policy
Effective Date: July 1, 2025 | Last Updated: July 2025
At PocketShopping, we are committed to providing you with a seamless and satisfying shopping experience. We understand that sometimes a product may not meet your expectations, may arrive damaged, or may not be what you ordered. This Refund & Return Policy outlines the terms and conditions under which you can return products and request refunds or replacements.
Please read this Policy carefully before making a purchase. By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by this Policy.
General Principles
Returns & RefundsPocketShopping offers returns, refunds, and replacements for eligible products, subject to the conditions outlined in this Policy.
Fair ResolutionOur goal is to resolve every return/refund request fairly and promptly while maintaining transparency throughout the process.
CoverageThis Policy covers all products sold on our website, including mobile accessories and computer peripherals.
Return Window & Eligibility
Standard Return Window
| Reason for Return | Return Window |
|---|---|
| Defective / Damaged Product (on arrival) | 7 days from date of delivery |
| Wrong Product Received | 7 days from date of delivery |
| Missing Items from Order | 48 hours from date of delivery |
| Product Not as Described | 7 days from date of delivery |
| Change of Mind / No Longer Needed | 7 days from date of delivery (conditions apply) |
| Size/Compatibility Issue | 7 days from date of delivery (conditions apply) |
The return window begins from the date the product is delivered to you as confirmed by the courier partner's tracking system.
Conditions for Eligibility
To be eligible for a return, refund, or replacement, the following conditions must be met:
The return/refund request must be raised within the applicable return window.
The product must be unused, unworn, unwashed, and in its original condition.
The product must be returned in its original packaging with all tags, labels, and accessories.
You must provide valid proof of purchase (Order ID, order confirmation email, or invoice).
For defective, damaged, or wrong product claims, you must provide clear photographic and/or video evidence.
The product must not have been physically damaged, altered, or tampered with by the customer.
Products must not show signs of misuse, negligence, or accidental damage.
Change of Mind Returns
We accept change-of-mind returns subject to the following conditions:
The return request is raised within 7 days of delivery.
The product is completely unused and in its original sealed packaging.
The product does NOT fall under the "Non-Returnable Items" category.
Return shipping costs will be borne by the customer.
A restocking fee of up to 15% may be deducted from the refund amount.
Non-Returnable / Non-Refundable Items
The following items are NOT eligible for return, refund, or replacement under any circumstances (except if received in a defective or damaged condition, or if a wrong product was delivered):
Screen Protectors & Tempered Glass
ConditionNon-returnable once applied/installed on a device. Returns accepted only if unused and in original sealed packaging.
Earphones, Headphones & TWS Earbuds
ConditionNon-returnable once used or removed from sealed packaging for hygiene reasons. Returns accepted only if unused, sealed, and in original packaging.
Memory Cards, Pen Drives & External Storage
ConditionNon-returnable once opened, used, or data has been written to them. Returns accepted for sealed/unused products or if defective.
Other Non-Returnable Items
Products with broken seals or removed tags
Customised/personalised products
Free gifts, promotional items, and samples
Clearance/final sale items
Combo packs (partial returns not accepted)
Products damaged by customer
Products returned after return window
Laptop bags showing signs of use
Small accessories priced below ₹199
Valid Reasons for Return / Refund
You are eligible for a return, refund, or replacement if any of the following applies:
Defective Product
ConditionThe product received is defective, malfunctioning, or non-functional. Must be a manufacturing defect, not caused by customer misuse. Video evidence demonstrating the defect is required.
Damaged Product (Transit Damage)
ConditionThe product arrived in a physically damaged condition due to mishandling during shipping. Must be reported within 48 hours of delivery with clear photographs. If outer packaging appears damaged, refuse delivery and inform us immediately.
Wrong Product Received
ConditionYou received a different product than what you ordered. Photographs showing the product received and your order confirmation are required.
Missing Items
ConditionOne or more items from your order are missing from the delivered package. Must be reported within 48 hours of delivery with photographs. An unboxing video is highly recommended.
Product Not as Described
ConditionThe product received is significantly different from the description or images on our website. Photographs and/or video demonstrating the difference are required.
How to Request a Return / Refund
Follow these steps to initiate a return, refund, or replacement request:
Step 1: Contact Us Within the Return Window
Reach out to us through:
Phone / WhatsApp+919319919647
Working HoursMonday to Saturday, 10:00 AM - 7:00 PM (IST)
Step 2: Provide Required Information
| Required Information | Details |
|---|---|
| Order ID | Your unique order number |
| Product Name/SKU | The specific product(s) you wish to return |
| Date of Delivery | The date the product was delivered |
| Reason for Return | Defective/Damaged/Wrong Product/Missing Items/Not as Described/Change of Mind |
| Detailed Description | A clear explanation of the issue |
| Photographic Evidence | Clear photos of the product, packaging, and issue |
| Video Evidence | Video demonstrating the defect (for electronic products) |
| Preference | Replacement or Refund |
| Contact Details | Your phone number and email address |
Step 3: Await Our Response
Our customer support team will review your request and respond within 24-48 business hours.
We may ask for additional information if needed.
You will receive confirmation once your return request is approved or rejected.
Step 4: Return the Product (If Applicable)
If approved, we will provide return instructions.
For eligible returns, we may arrange a free reverse pickup.
If self-shipping, pack the product securely and include a note with your Order ID.
Step 5: Product Inspection & Resolution
Once received, our team will inspect the product within 3-5 business days.
After inspection, we will process the refund or ship the replacement.
Refund Processing
Refund Methods & Timelines
| Original Payment Method | Refund Method | Estimated Timeline |
|---|---|---|
| Credit Card | Refund to the same credit card | 7-14 business days |
| Debit Card | Refund to the same debit card | 5-10 business days |
| Net Banking | Refund to the same bank account | 5-10 business days |
| UPI | Refund to the same UPI-linked bank account | 3-7 business days |
| Mobile Wallet | Refund to the same wallet | 3-7 business days |
| Cash on Delivery (COD) | Refund via bank transfer (NEFT/IMPS) | 7-14 business days |
| EMI | Refund to the EMI-linked card/account | 10-21 business days |
Note: Timelines may vary depending on your bank or payment provider.
Refund Amount Breakdown
| Scenario | Refund Amount |
|---|---|
| Defective Product | Full product price + original shipping charges |
| Damaged Product (Transit Damage) | Full product price + original shipping charges |
| Wrong Product Received | Full product price + original shipping charges |
| Missing Items | Full price of the missing item(s) |
| Product Not as Described | Full product price + original shipping charges |
| Change of Mind | Product price minus return shipping charges and restocking fee |
Replacement Policy
If you received a defective, damaged, or wrong product, you may opt for a replacement instead of a refund, subject to the following conditions:
Replacement Eligibility
The original product must meet the return eligibility conditions.
You must raise the replacement request within the applicable return window.
The replacement must be for the exact same product.
Replacement Availability
Replacements are subject to product availability and stock.
If available, replacement will be shipped within 5-10 business days.
If out of stock, we will offer to wait, choose an alternative, or receive a full refund.
Replacement Shipping
Replacement products will be shipped to the same delivery address.
No additional shipping charges for replacements caused by our error.
Return shipping charges for customer error will be borne by the customer.
Product-Specific Return Conditions
Mobile Phone Cases & Covers
| Condition | Returnable? |
|---|---|
| Received wrong model/colour | ✅ Yes |
| Defective (broken clips, loose fitting) | ✅ Yes |
| Damaged in transit | ✅ Yes |
| Minor colour variation | ❌ No |
| Used/scratched | ❌ No |
| Customer ordered wrong model | ✅ Yes (return shipping at customer cost) |
Screen Protectors & Tempered Glass
| Condition | Returnable? |
|---|---|
| Received cracked/broken in packaging | ✅ Yes |
| Wrong model/size received | ✅ Yes |
| Defective (bubbles, adhesive issue) | ✅ Yes (before application) |
| Applied on device and then removed | ❌ No |
| Customer applied incorrectly | ❌ No |
Chargers, Adapters & Cables
| Condition | Returnable? |
|---|---|
| Not charging/not working | ✅ Yes (video evidence required) |
| Wrong product received | ✅ Yes |
| Damaged in transit | ✅ Yes |
| Slow charging (if advertised as fast charging) | ✅ Yes (video evidence required) |
| Physically damaged by customer | ❌ No |
Return Shipping
Reverse Pickup
For returns due to our error, we will attempt to arrange a free reverse pickup.
Availability depends on your location/pin code.
If arranged, our logistics partner will contact you to schedule pickup.
If you miss the pickup, we will attempt one additional pickup.
Self-Ship by Customer
If reverse pickup is not available or for change-of-mind returns:
Ship the product back to us at your own cost.
Return Address:
PocketShopping
House No. G-221, Gali No-7, Near Real View Public School
Jaitpur Extension Part-2, Badarpur, South Delhi, Delhi - 110044
Phone: +919319919647
PocketShopping
House No. G-221, Gali No-7, Near Real View Public School
Jaitpur Extension Part-2, Badarpur, South Delhi, Delhi - 110044
Phone: +919319919647
Use a reliable courier service with tracking. Pack the product securely and include a note with your Order ID.
Return Shipping Costs
For returns due to our error: We cover return shipping costs.
For change of mind or customer error: Customer bears return shipping costs.
Inspection & Quality Check Process
Upon receiving the returned product at our warehouse, our quality assurance team will conduct a thorough inspection within 3-5 business days.
Inspection Criteria
The returned product will be inspected for:
Physical ConditionDamage, scratches, signs of use
Functional TestingFor electronic items
CompletenessAll accessories, components, documentation
Packaging ConditionOriginal packaging condition
Tags and SealsAll tags and seals intact
AuthenticityProduct authenticity verification
HygieneFor earphones/headphones
Inspection Outcomes
| Outcome | Action |
|---|---|
| Return Approved - Full Refund | Full refund processed |
| Return Approved - Replacement | Replacement shipped |
| Return Approved - Partial Refund | Partial refund processed with deductions |
| Return Rejected | Product shipped back to customer at customer's cost |
Order Cancellation Refunds
Cancellation Before Shipment
You can cancel your order before it is shipped.
Prepaid orders: Full refund processed within 5-10 business days.
COD orders: No refund applicable.
Cancellation After Shipment
Once shipped, orders cannot be cancelled.
You may refuse delivery or accept and initiate a return.
Cancellation by PocketShopping
If we cancel your order, a full refund will be processed within 5-10 business days.
We will notify you via email/SMS about the cancellation.
Late, Missing, or Incorrect Refunds
If you haven't received your refund within the estimated timeline:
Check your bank account, card statement, UPI app, or wallet balance.
Contact your bank or card issuer for credit card refunds.
Contact your bank for debit card/net banking refunds.
Check the linked bank account for UPI refunds.
If still not received after 15 business days, contact us with your Order ID and refund confirmation details.
Incorrect Refund Amount
If you received a refund but the amount is incorrect:
Contact us immediately with your Order ID and refund details.
If an excess refund was processed, we may request you to return the difference.
If an insufficient refund was processed, we will review and process the balance.
Exceptions & Special Circumstances
Festival/Sale Period Returns
During major sale events, return/refund processing times may be slightly longer due to high order volumes.
Bulk Orders
For bulk orders, special return terms may apply. Contact us before placing a bulk order.
Gifted Items
If you received a product as a gift, you'll need the Order ID or proof of purchase from the person who placed the order.
Products Purchased During Promotions
Products purchased using coupon codes or promotional offers are eligible for returns.
The refund amount will be the actual amount paid (after discount).
Free gifts must be returned along with the main product.
Grievance Redressal & Escalation
If you are not satisfied with the resolution provided by our customer support team, you may escalate the matter to our Grievance Officer:
Email: info@pocketshopping.in.net
Phone: +919319919647
Address: House No. G-221, Gali No-7, Near Real View Public School, Jaitpur Extension Part-2, Badarpur, South Delhi, Delhi - 110044
Please include:
Your Order ID
Details of the original complaint
Response received from our customer support team
Why you believe the resolution is inadequate
Your expected resolution
The Grievance Officer will acknowledge your escalation within 48 hours and endeavour to resolve it within 30 days.
Contact Us
For any questions, concerns, or requests regarding returns, refunds, replacements, or this Policy, please contact us:
PocketShopping
Email: info@pocketshopping.in.net
Phone / WhatsApp: +919319919647
Address: House No. G-221, Gali No-7, Near Real View Public School, Jaitpur Extension Part-2, Badarpur, South Delhi, Delhi - 110044
Working Hours: Monday to Saturday, 10:00 AM - 7:00 PM (IST)